Cancellation & Refund Policy
1. Cancellation & Refund Policy (Banner and Certificate)
1 Banner and Certificate or registration fee is 100% Refundable before Receiving banner and Certificate
or before Completing registration.
2 If a candidate not get a banner and Certificate or not done registration then payment is not
Refundable.
3 if a candidate gets a banner and certificate by the filmara team but registration is not done so
payment is not refundable. If a candidate done registration but not receiving banner and certificate
so also payment not refunded.
4 All our services come with a validity of 6 months.
5 If our studio does not provide services under 6 months then candidates apply to refund.
6 Refund will be issue under 7 days after fill refund form ( Note- candidate apply refund form if our
studio not provide any service under 6 month)
7 Validity of the service will start from the day candidate/ customer register for the services.
8 If there will be pandemic and lockdown, we will extend all services validity for 3 months for FREE
of cost.
9 If a customer/candidate is not happy with any services he/she got, we will provide the same
service again for FREE of cost but it will totally depend upon the approval by management of
Filmara.
10 If candidate pay for portfolio shoot and candidate not get service for portfolio shoot so candidate
apply to refund and candidate get refund amount for portfolio shoot under min 95 days or max 120
days after fill refund form and after done verification by Filmara Fashion Studio refund department.
11 If the candidate done portfolio shoot in Filmara Fashion Studio so payment was not refundable.
12 If a candidate pays another amount in Filmara Fashion Studio like brand shoot or any entry fee or
costume security fees for brand shoot if candidate don’t get service then candidate apply to
refund. Candidates get refund under min 120 day max 180 days after fill form and after verification
done by filmara fashion studio refund department.
13 for any issues/ queries / complaints you can Email it to customercare@filmarafashionstudio.com
14 After filling the refund form our team did not provide any service or shoot, only provided a refund
mentioned time period.
2.Cancellation & Refund Policy (Portfolio Shoot)
1.Refund
If candidate pay for portfolio shoot and candidate not get service for portfolio shoot so
candidate apply to refund and candidate get refund amount for portfolio shoot under min 95
days or max 120 days after fill refund form and after done verification by Filmara Fashion
Studio refund department.
2.Booking and Payment
●
To confirm a photo shoot, a 50% advance payment is required at the time of booking. The
remaining balance must be paid on the before shoot or same day shoot.
●
If the client cancels the shoot, the advance payment is non-refundable.
3.Shoot Schedule
●
The time and location of the shoot will be mutually agreed upon in advance. Clients are expected
to arrive on time. A waiting fee (e.g., Rs. 500 per hour) may apply for delays caused by the client.
●
In case of rescheduling due to weather or emergencies, both parties will decide a new date and
time.
4.Deliverables
●
The number of edited photos and delivery timeline will be specified in advance (e.g., 20 edited
photos within 25 days). Additional edits or expedited delivery will incur extra charges.
●
Raw (unedited) photos will be provided under 30 days.
5.Usage Rights
●
Clients may use the photos for personal purposes. For commercial use (e.g., advertisements,
promotions), prior written permission from the photographer is required.
●
The photographer reserves the right to use the photos for portfolio, social media, or promotional
purposes unless the client explicitly requests otherwise.
6. Behavior and Safety
●
Clients and their accompanying persons must behave respectfully during the shoot. Any
misbehavior may result in the shoot being terminated, with no refund provided.●
Clients will be held responsible for any damage caused to equipment or property during the shoot.
7. No-Show or Late Cancellation
●
If the client fails to show up for the shoot or cancels at the last minute (less than 48 hours’ notice),
the full payment will still be due.
Privacy Policy for Clients
1. Data Collection
○
We collect personal information such as the client’s name, contact number, email, and
address solely for booking and communication purposes.
○
This information will not be shared with any third party without consent.
2. Photos and Videos
○
All photos and videos taken during the shoot will be stored securely and shared only with
the client. If the photographer wishes to use them for portfolio or promotional purposes,
prior permission will be sought from the client.
3. Payment Information
○
Payment details (e.g., bank or online transaction records) will be collected for processing
purposes only and kept confidential. They will not be used for any other purpose.
4. Client Privacy
○
If a client does not wish for their photos or personal details to be shared or displayed, they
must inform the photographer in advance, and their privacy will be respected.
5. Data Security
○
The photographer will take reasonable steps to ensure the security of client data and media.
However, the photographer is not liable for data loss or breaches due to unforeseen
technical issues (e.g., hacking)..
Terms and Conditions for Photo Shoot and Brand Costume Security fee
1. Booking and Payment
○
To confirm a photo shoot, a 50% advance payment is required at the time of booking. The
remaining balance must be paid on the day of the shoot or before the final delivery of
photos.
○
A separate refundable security fee (e.g., Rs. 1,000 or as agreed) will be charged in advance
for the use of costumes provided by the photographer.
2. Costume Usage and Security Fee
○
Costumes are provided for use during the shoot only. Clients must handle them with care
and return them in the same condition as received.
○
The security fee will be fully refunded after the shoot if the costume is returned undamaged
(e.g., no tears, stains, or missing parts).
○
If the costume is damaged, lost, or not returned, the cost of repair or replacement will be
deducted from the security fee. If the damage exceeds the security fee, the client will be
responsible for paying the additional amount.
3. Shoot Schedule
○
The time and location of the shoot will be agreed upon in advance. Clients must arrive on
time. A waiting fee (e.g., Rs. 500 per hour) may apply for delays caused by the client.
○
Rescheduling due to weather or emergencies will be mutually decided by both parties.
4. Deliverables
○
The number of edited photos and delivery timeline will be specified in advance (e.g., 20
edited photos within 30 days). Extra edits or rush delivery will incur additional charges.
○
Raw (unedited) photos will not be provided.
5. Usage Rights
○
Clients may use the photos for personal purposes. Commercial use (e.g., advertisements)
requires prior written permission from the photographer.
○
The photographer may use the photos for portfolio or promotional purposes unless the
client objects in advance.
6. Behavior and Responsibility
○
Clients and their accompanying persons must behave respectfully during the shoot.
Misbehavior may result in termination of the shoot with no refund.
○
Clients are fully responsible for any damage to costumes, equipment, or property during the
shoot.
7. No-Show or Late Cancellation
○
If the client fails to show up or cancels less than 48 hours before the shoot, the full payment
(including the security fee) will be non-refunded.
Privacy Policy for Clients
1. Data Collection
○
We collect personal information such as the client’s name, contact number, email, and
address for booking, communication, and costume management purposes only. This will not
be shared with any third party without consent.
2. Photos, Videos, and Costume Use
○
Photos and videos from the shoot will be securely stored and shared only with the client. If
the photographer wishes to use them for portfolio or promotion, prior permission will be
obtained from the client.
○
Details regarding costume usage (e.g., condition before and after the shoot) may be
documented for transparency but will remain confidential.
3. Payment and Security Fee Information
○
Payment details and security fee transactions will be collected for processing purposes only
and kept secure. They will not be used for any other purpose.
4. Client Privacy
○
If a client does not want their photos, videos, or personal details shared or displayed, they
must inform the photographer in advance, and their privacy will be respected.
5. Data Security
○
The photographer will take reasonable measures to protect client data, photos, and
costume-related information. However, the photographer is not liable for losses or breaches
due to unforeseen technical issues (e.g., hacking)
Welcome Kit Delivery Terms & Conditions
1. Payment for Welcome Kit:
●
Full payment for the Welcome Kit must be made before the kit is dispatched for delivery.
●
Upon receipt of payment, the order will be processed, and the delivery of the Welcome Kit will be
scheduled.
2. No Refund Policy:
●
Please note that all payments made for the Welcome Kit are non-refundable. Once the payment is
confirmed, no refund requests will be entertained.
3. Delivery Timeframe:
●
The Welcome Kit will be delivered within 1-5 working days after payment has been successfully
processed and confirmed.
●
Delivery times may vary based on location or unforeseen circumstances. In such cases, we willkeep you informed of the progress and any changes to the delivery schedule.
4. Confirmation of Delivery:
●
Once your Welcome Kit has been dispatched, you will receive a tracking number or delivery
confirmation, depending on the shipping method chosen.
5. Customer Responsibility:
●
It is the customer's responsibility to provide accurate delivery information at the time of payment.
Any delays or issues arising due to incorrect details may result in additional charges or delivery
delays.
6. Changes to Terms and Conditions:
●
We reserve the right to amend or update these terms and conditions at any time without prior
notice. Any changes will be communicated to customers accordingly.
Terms & Condition For Cloth
1. Product Information:
All product details including size, color, and design are clearly mentioned. Please review them carefully before placing an order.
2. Order & Payment:
- Orders are accepted through prepaid methods or COD (Cash on Delivery), where applicable.
- Orders will only be processed after successful payment.
- Once placed, orders cannot be cancelled.
3. Delivery & Shipping:
- Orders are typically delivered within 3–7 business days.
- Delivery times may vary based on your location.
- We are not responsible for delivery delays caused by courier companies or unforeseen events.
4. Return & Exchange Policy:
- Returns or exchanges are only accepted for damaged or incorrect products.
- You must contact us within 48 hours of delivery.
- Products must be unused and returned in original condition with packaging.
5. Pricing & Offers:
- All prices are subject to change without prior notice.
- Discounts and offers are at the sole discretion of the company.
6. Branding & Copyright:
Filmara’s name, logo, and designs are protected by copyright. Unauthorized use is strictly prohibited and may result in legal action.
🔒 Privacy Policy
1. Collection of Personal Information:
We collect your name, phone number, email, and address strictly for order processing and customer service.
2. Data Security:
Your information is stored securely on our protected servers. We do not share your personal information with third parties unless legally required.
3. Payment Safety:
All payments made through our site are processed via secure, encrypted gateways (SSL). We do not store any of your bank or card information.
4. Cookies & Tracking:
We use cookies and analytics tools to improve your shopping experience. These do not compromise your personal data.
5. Contact Us:
If you have any concerns regarding your privacy or data, please contact us:
📧 Email: info@filmarafashionstudio.com
📞 Phone: 9267988101
